FAQs

Frequently Asked Questions (FAQs)

1. What is eurman.in?

eurman.in is an online fashion store offering a curated range of apparel and accessories that combine style, comfort, and quality. We're all about timeless pieces that elevate your everyday look.

2. Where are your products made?

Our products are designed and sourced with care. We collaborate with trusted manufacturers and artisans in India and abroad who share our values of quality, craftsmanship, and ethical production.

3. How do I place an order?

Simply browse our collections, add your favorite items to the cart, and proceed to checkout. Once your order is confirmed, you’ll receive an email with your order summary and tracking info.

4. What payment methods do you accept?

We accept major credit/debit cards (Visa, Mastercard, RuPay), UPI, Net Banking, and wallet payments like Paytm and PhonePe.

5. Do you offer Cash on Delivery (COD)?

Yes, we offer COD across most pin codes in India. COD orders may be subject to a small handling fee.

6. How long does delivery take?

Orders are typically shipped within 1–2 business days. Standard delivery times range between 3–7 working days depending on your location.

7. Can I track my order?

Yes! Once your order is shipped, you’ll receive a tracking link via email or SMS. You can also track your order from your account dashboard.

8. Do you ship internationally?

Currently, we only ship within India. We're working on expanding internationally—stay tuned!

9. What is your return/exchange policy?

We accept returns and exchanges within 7 days of delivery, provided the product is unused, unwashed, and in its original packaging. For more info, visit our [Returns & Exchanges Policy] page.

10. How do I request a return or exchange?

Just email us at support@eurman.in with your order number and the reason for return/exchange. Our team will guide you through the process.

11. What if I received a damaged or wrong item?

We're so sorry! Please contact us within 48 hours of receiving the item with pictures of the issue. We’ll arrange a replacement or refund immediately.

12. How do I contact customer service?

You can reach us at support@eurman.in or use the contact form on our website. We typically respond within 24 hours.

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